Challenges Faced by the Client
- Inefficient User Management: The Google Admin Console required multiple manual steps for onboarding and offboarding employees, leading to delays.
- Inconsistent Permissions Handling: Different Opcos had varied access needs, but there was no centralized control for managing shared drives and directory policies.
- Lack of Document Standardization: Employees across Opcos used outdated or inconsistent document templates, leading to inefficiencies in operations and compliance risks.
- Non-Technical Admin Challenges: The existing system was complex for non-technical HR and operations teams, requiring IT intervention for simple user-related tasks.
Key Features Implemented
- User & Group Management: Enabled bulk user creation, updates, and deactivation with Google Workspace APIs.
- Role-Based Access Control (RBAC): Introduced custom roles for HR, IT, and team managers to delegate specific administrative tasks.
- Automated Directory Permissions: Integrated with Google Drive and Shared Drives API for fine-grained access control.
- Template Management System: Created a centralized repository for standardized document templates, ensuring uniformity across all Opcos.
- Intuitive UI/UX: Designed a Vue-based, user-friendly interface optimized for HR and operations teams.
Success Criteria & Outcomes
- Reduced IT Workload: HR teams could now onboard/offboard users without IT assistance, reducing manual IT tasks by 75%.
- Faster User Provisioning: Cut down user account creation time from 1-2 hours per employee to a few minutes.
- Improved Compliance: Standardized permissions reduced data access risks and accidental information leaks.
- Increased Efficiency: Document template standardization improved internal workflows, reducing time spent on document retrieval and formatting by 40%.
Better User Experience: Non-technical admins could manage users and documents effortlessly, eliminating bottlenecks in account management.