Kimbodo is a premier contact center provider with strategic locations in Ensenada (near San Diego, California), Mexico City and Guadalajara.
Our mission is to deliver exceptional contact center solutions, enabling you to establish a high-performance and cost-effective Nearshore Center in Mexico. With Kimbodo, you can significantly reduce labor and operational costs while achieving and exceeding your corporate performance objectives.
Our call center agents are fully bilingual, culturally adept, well-educated, and proficient in a wide array of inbound and outbound services, such as Debt Collection, Customer Service, Lead Generation & Sales, Loan Servicing, Quality Assurance, Call Monitoring, and IT & Software Development.
With over 10 years of experience and hundreds of happy customers, Kimbodo’s management team excels in establishing successful call center outsourcing operations in Mexico for U.S. companies. We possess the legal knowledge, technological infrastructure, and skilled administrative personnel to swiftly launch and manage your company’s needs.
Contact us, and we can build an affordable and effective team that improves your time to market, while saving you money.
We offer the following services
-
Inbound Customer Service
Technical Support
Help Desk Services
Complaint Resolution
Product Information and Assistance
-
Outbound Sales Calls
Lead Generation
Appointment Setting
Market Research and Surveys
Up-selling and Cross-selling
-
Data Entry and Management
Order Processing
Billing and Invoicing
Claims Processing
Document Verification
-
Remote IT Support
Network Monitoring
Software Troubleshooting
System Maintenance
Security Management
-
Account Management
Payment Processing
Collections and Debt Recovery
Financial Reporting
Fraud Prevention
-
Recruitment Support
Employee Onboarding
Payroll Processing
HR Administration
Training and Development
-
Patient Scheduling
Medical Billing and Coding
Claims Processing
Appointment Reminders
Patient Follow-up
-
Software Support
Hardware Support
Network Support
Product Installation Guidance
Troubleshooting
-
Order Tracking
Product Inquiries
Return and Exchange Processing
Live Chat Support
Social Media Customer Service
-
Support in Multiple Languages
Translation Services
Localization Services